Legal Process Outsourcing: What is it Really About?

Legal matters are complex by nature. That said, legal process outsourcing is the perfect avenue to shake off law firms’ hustles, all while saving time and money.

Outsourcing knows no boundaries—finally finding its way right into the legal industry.

The thing about the tribunal world though is how deep and complex it is by nature.

So, if your law firm has never had any experience with legal process outsourcing, you might be wondering why you should ever start adhering to one, considering the seriousness of the legal practice.

Well, the rise of the internet is to blame, since it has forever changed how legal services are carried out.

Speed and accessibility are now heavily billed by clients and if you don’t hold fast to their wishes, you’ll fail to satisfy their needs. Thus, they’ll be quick to contact other firms.

A legal virtual assistant is a great addition to your team; highly economical, flexible and accessible.

In this blog post, we’ll tackle the outsourcing process and the different services amiable to legal process outsourcing.

What Is Virtual Assistant Outsourcing?

Consider a virtual assistant as a remedy to becoming more productive without having to spend your every waking day stuck in the office.

Outsourcing to virtual employees eliminates the overwhelming cost of renting an office space, buying extra equipment and paying for employee benefits.

Given how enticing that sounds, many business owners and entrepreneurs have learned to adapt and outsource.

By simple definition, virtual assistant outsourcing is the remote hiring of a staff member, with the goal of reducing the workload and gaining more time to do other important things that scale the business.

The new norm of outsourcing VAs has never been more salient than in the COVID-19 era. The trendy management movement towards much more dynamic handling has grown into a necessity.

And what can businesses do, but respond, because feigning so would lead to an immediate death sentence.

Anyhow, if you’re wondering, what are the examples of an outsourced process? And what is the process of outsourcing process?

Here are some of the most important business processes to consider when outsourcing.

  • Customer Care

    One of the best examples of an outsourced process is customer care outsourcing.

    Many businesses are increasingly relying on customer care outsourcing to retain clients, knowing well enough that this type of service requires some technical requirements and can be executed offshore.

    Apart from that, outsourcing customer care services to foreign lands is also cheaper compared to the usual alternative of a full-packaged in-house employee.

    Here are some of the most common customer care processes.

    • Setting schedules
    • Updating client information
    • Answering customer questions
    • Cold-calling
    • Handling customer complains
  • Software Development and IT Management

    Even large-scale companies like Microsoft and Google are outsourcing their software development to foreign countries.

    Why? Because there, the labor cost for hiring a skilled programmer is overly discounted.

    The most common IT development processes that are being outsourced include:

    • Website development
    • Website Hosting
    • Database development
    • Database management
    • Application development
  • Marketing

    Marketing is the heart of business success!

    That’s why it’s no wonder that many companies outsourced marketing services from third-party providers.

    From market research, content writing, design and social media marketing to SEO, marketing outsourcing services are growing rampant and LPO is making sure it stays that way.

  • Financial Functions

    Now for the back-office services, one common outsourced process involves financial functions such as accounting outsourcing and payroll outsourcing.

    Handling payrolls, tracking sick leaves, preparing financial statements, tax reporting and filing can be really taxing, especially if you don’t have the knack for piling numbers on the spreadsheet.

    The amazing thing about outsourcing is that you don’t only secure the overall financial health of the business, by you’re also consequently, saving time and money.


What Is Outsourcing Legal Work? And What is a legal VA?

Legal process outsourcing is the practice of using outside legal service companies or a third-party provider to perform certain legal assignments.

Though this might be your first time hearing about LPO, its concept is nothing new. It’s been a go-to strategy for years to reduce overhead costs and boost sales.

Since then, legal process outsourcing has only expanded, with many organizations rallying behind the idea of outsourcing work.

Just in 2021, the worldwide market for LPO raised to an astounding $11.6 billion and is expected to grow six times more by 2027. With legal process outsourcing companies getting more and more popular each year.

On the other side, a legal virtual assistant is an independent contractor who takes care of a wide range of activities from managing clients and contacts, to researching, scheduling appointments and other necessary administrative tasks that need to be taken care of.

They’re basically an extension of what you must do outside the usual lawyering.

What Kind of Legal Services Are Most Amenable to Outsourcing?

What’s it like working in a law firm?

One word; stressful.

Seriously, there are a bunch of tasks that need accomplishing such as research, drafting documents, jury selection and depositions, the usual serious tasks. And that’s with the pressure of meeting deadlines and winning cases.

Yes, lawyers are expected to put in the hours, because of how time-consuming every aspect of the operation is.

The smartest alternative to handle these mountains of activities is outsourcing.

A law firm can outsource a number of legal services including:

  • Research Process
  • Legal Writing
  • Document Review
  • Contract Review
  • Litigation Process
  • Legal Transcription
  • Admin work
  • Collection Services

With all the myriad of legal services that can be outsourced, as a legal virtual assistant, the top 3 legal process outsourcing mostly revolved around documentation, research and transcription.

Legal process outsourcing opens up a wilder pool of global experts, filling the gaps of your legal job functions with the assistance of the most popular legal outsourcing services company to help you magnify the workflow of your legal firm.

The Benefits of Legal Process Outsourcing

The after results that you get from legal process outsourcing is pretty rewarding. And we’re going to point out the three major ones which will definitely turn you into an LPO believer.

  • 1. Cost Saving

    The mightiest strength of LPO is how reliable it is in terms of cutting costs and staying within your budget.

    Just by the numbers, outsourcing to countries like the Philippines or India drops the cost to around 60 percent.

    How is this possible?

    Lawyers in other countries with a much lower standard of living charge less than their Western counterparts.

  • 2. Enhanced Efficiency

    Another thing that makes LPO so enticing is how it increases work efficiency.

    In practice, legal process outsourcing services get the work done a lot quicker as opposed to the traditional alternative.

    This is made possible because of the nature of outsourcing.

    For example, legal virtual assistants are more driven because they get to maintain work-life balance. That sort of motivation massively increases their productivity level.

    Also, lawyers in less-developed countries tend to work more hours on a project compared to countries like the U.S. With more lawyers available to delve into a project, rest assured, things are going to bounce fast.

  • 3. Better Quality

    “Excellence in the quality, they can offer.”

    Let’s normalize that phrase, shall we, when talking about legal process outsourcing.

    Legal process outsourcing providers are highly experienced in what they’re doing. Plus, they have immense access to modern technology, improving greatly the quality of work they provide.

    Here’s a list of top legal outsourcing companies today, that you might want to check out.

    • CBE Companies
    • United Lex
    • Integreon
    • Konecta
    • JP Investigative Group, Inc.

Final Thoughts

The legal industry might be downright conservative. However, technological changes have made delegating tasks to various outside providers a common avenue to save money, enhanced efficiency and improved quality.

There’s always a twist in every business decision though, so just like how you would weigh in virtual assistant vs executive assistant, you need to consider the factors before finally committing to LPO.

Nevertheless, the power of LPO can’t be denied.

So, if you’re only thinking about what’s beneficial and edging out competitors, then legal process outsourcing is your best move to get in the game.

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