E-commerce site Operator

E-commerce site operators provide exceptional customer support and ensure satisfactory experience for all customers who visit the site.
E-commerce site Operator


  • Act as the primary point of contact for customers.
  • Answer phone and email inquiries.
  • Resolve complaints and process orders in an efficient and timely manner.
  • Develop in-depth product knowledge.
  • Create, edit and upload product photos to the website and update the inventory daily.
  • Take stock and track warehouse deliveries. Discontinue slow moving stock.
  • Ensure all payments and refunds are accurately processed.
  • Coordinate with the Marketing team to create seasonal displays and promotions for the latest product.

Minimum requirements

  • A strong work ethic with a track record of being proactive and providing excellent customer service.
  • Creative problem-solving skills and excellent communication skills
  • Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner
  • Ability to use discretion when handling personal and/or sensitive information
  • Ability to demonstrate compassion and professionalism when dealing with a wide variety of customers on the phone or in writing
  • Great time management and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Experience in online stock management systems.
  • Working knowledge of image editing softwares like Photoshop and InDesign
  • Ability to create highly polished images for product promotion
E-commerce site Operator

One of the first steps in hiring an E-commerce site Operator is to determine which priority deliverables and skills you need for your projects