E-commerce site operators provide exceptional customer support and ensure satisfactory experience for all customers who visit the site.
Responsibilities
- Act as the primary point of contact for customers.
- Answer phone and email inquiries.
- Resolve complaints and process orders in an efficient and timely manner.
- Develop in-depth product knowledge.
- Create, edit and upload product photos to the website and update the inventory daily.
- Take stock and track warehouse deliveries. Discontinue slow moving stock.
- Ensure all payments and refunds are accurately processed.
- Coordinate with the Marketing team to create seasonal displays and promotions for the latest product.
Minimum requirements
- A strong work ethic with a track record of being proactive and providing excellent customer service.
- Creative problem-solving skills and excellent communication skills
- Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner
- Ability to use discretion when handling personal and/or sensitive information
- Ability to demonstrate compassion and professionalism when dealing with a wide variety of customers on the phone or in writing
- Great time management and organizational skills
- Ability to multitask and prioritize tasks effectively
- Experience in online stock management systems.
- Working knowledge of image editing softwares like Photoshop and InDesign
- Ability to create highly polished images for product promotion
